


Slack remedies that deficiency instantly. But there isn't as much chatter on Chatter as Salesforce might have hoped. Salesforce benefitted from Chatter's launch a decade ago. User engagement could catalyze Salesforce upgrades. Slack is a perpetual background process used many times per hour. Today, AEs use Salesforce a few times per day at most - and then begrudgingly. That's justification for an upgrade.įor Salesforce, the value proposition resonates, too. Sales acceleration, marketing, finance tools all built on Salesforce data with Slack delivering the user interface.

But imagine if Slack integrated natively into the entirety of the Salesforce ecosystem. The Slack ecosystem has blossomed with some startups leveraging the platform's distribution. Better workflows rebut the premium instant messaging objection. This slash-and-burn market tactic has propelled Team's rise in market share.īut as instant messaging has evolved, many users and buyers have realized the most valuable mode d'emploi streamlines internal workflows. With Teams bundled into Microsoft cloud upgrades and often given away for free as part of a package deal, many CFOs wonder why companies ought to pay a premium for additional instant messaging software. Second, Slack + Salesforce enables superior integration of instant messaging workflows into this generation's essential system of record. The merger would establish a greater degree of parity in GTM muscle. Microsoft has amassed the most extensive channel for SaaS companies, and each of these vendors pushes teams to current customers, many of whom are moving to the cloud and relying on Microsoft for guidance.Ĭombining with Salesforce would enable Slack to sell through Salesforce account executives and the Salesforce channel in addition to their go-to-market efforts. Microsoft Teams' rapid assault and consequent market power into the corporate instant messaging market transformed the market dynamics in less than 12 months. This combination would be strategic for both involved for three reasons.įirst, Salesforce and Slack share Microsoft as their most significant competitor. The rumor mill churns with whispers Salesforce will acquire Slack.
